Pawan is a senior IT professional in our team and focuses on providing the support for escalated tickets and high end RMM consulting and support for Kaseya. He has strong knowledge of delivering remote support for L3 tasks and is an excellent addition to our team. Pawan has done Masters in computer applications and has various certifications like Microsoft, Cisco and VMWare under his belt.

Manmohan plays a technical lead role in providing remote support for the Windows, servers, Backups, Active Directory, Antivirus and Firewall. He is a skilled administrator with more than 10 years of working experience. He holds bachelor’s degree in computer application with certifications which include MCP, MCSA & CCNA. He supervises the entire shift for junior and mid-level IT support executives. He also works with the MSP and offer them the remote IT support for the L3 tasks.

Nitish – A university gold medalist with Master of Computer Networking, Bachelor of Computer Applications, CCNA (Cisco Certified Network Associate), MCP, EC-Council CEH v6, ECSS (EC-Council Certified Security Specialist). Over 10 Years of hands on experience of server and network management, having a core knowledge of routers and switches, firewall (SonicWall, Fortinet, Cisco ASA, VMWare, Hyper-V from Microsoft and LINUX servers. Working as a Technical Lead for helpdesk and NOC team, handling different projects for MSP’s overseas and providing support to the complex environment with more than 200 servers.

Gaurav holds a B-tech degree from Punjab Technical University and has an experience of more than 5 years in the field of IT support. He is a Microsoft Certified professional with strong focus on the Microsoft Exchange, Office365, Windows active directory and related technologies. His administration skills around the backup administration and management has been fantastic and he has tremendous skills to handle the server migration tasks.

Amit is a senior remote support specialist for Windows based servers including Active Directory & Exchange. He has been instrumental in dealing with the L2 – L3 tasks that relates to the remote support and troubleshooting of the servers. He also possesses excellent knowledge of migrating office 365 from on-premises mail servers like Microsoft Exchange. He currently is handling the networking projects of the MSP business and managing their firewalls.

Vikram plays a lead role in providing remote support for the Windows servers, Exchange and Firewall. His technical competencies include Connectwise Automate management, Webroot administration and PowerShell scripting. He holds a bachelor’s degree with certifications that include A+, N+, MCSA and MCITP.

Sumit is a multi-talented IT professional with excellent remote support skills and has good knowledge of Windows based OS. He has a good command over various RMM tools like Connectwise Automate and Kaseya. He currently is providing remote support to an overseas client on Windows servers, firewall like SonicWALL and desktops. He holds a bachelor’s degree in computer science engineering.

Gaurav works as a remote support executive for the MSP businesses overseas and currently handling various operations like Connectwise Automate administration, patch management, server and desktop administration along with managing the backup and disaster recovery of the servers. He holds a bachelor’s degree in Electronics with certification in Microsoft server 2008.

Nitish works as a remote support executive for the MSP businesses and has an in-depth knowledge of RMM tools like Connectwise Automate including integration and setup. He also manages Storagecraft shadowprotect backup and various cloud backups. He knows various antivirus servers/consoles such as Webroot, ERAS server, Symantec as well. He could offer support for the windows servers and could handle the virtual infrastructure from VMWare and Hyper-V. He holds a bachelor’s degree in Electronics and Communications.

Amanpreet works as a Junior IT Admin for the MSP business and provides support on the various operations like Connectwise Automate administration, patch management, Powershell scripting, server and desktop administration along with managing the backup and disaster recovery for the servers. She holds a bachelor’s degree in computer science with certification in Microsoft server 2008.

Mir Shahid works as a Junior IT Admin with the MSP businesses and provide support for the various operations like Connectwise Automate administration, Kaseya Administration, Patch management, server and desktop administration. He manages Storagecraft Shadowprotect, Veeam and various cloud backups and provides support for them. He has worked on various antivirus servers/consoles such as Webroot, Symantec etc. He holds bachelor’s degree in electronics and communication.

Kamal works as a remote Support Executive for MSP Businesses and has a good knowledge of RMM tools like Labtech and Connect-Wise including integration and setup of the mentioned applications, worked on various antivirus servers/consoles such as Webroot, ERAS server, Symantec etc and deals with windows servers/Workstations and Virtualization too. Diploma in Electronics and Communications. MCSE and CCNA certified.

Summy is an experienced IT professional and carries an experience of 4+ years. Being an MCSA certified with skill set containing Windows servers(2008, 2012 R2), Active directory, VMware, Hyper-V, VPN servers. He has been managing server infrastructures across multiple Windows platforms, troubleshooting and maintenance of physical servers. He holds the bachelor’s degree in electronics and communication and is VMWare and Microsoft certified.

Neeraj holds a position of a Sr. IT Administrator in our team and focuses on providing the support for escalated tickets and high end RMM consulting and support for Kaseya. He is managing the data center with Microsoft servers and physical servers from IBM, DELL & HP. He has been managing more than 200 virtual Servers hosted on VMware. He knows Active Directory, Microsoft Exchange, NAS, SAN storage servers, user data backup (Asigra), virtualization (VMware 6.0), McAfee SIM anti-virus server, firewall (Check-point), Routers & Switches. He has been instrumental in dealing with any level 3 task related to the remote support and troubleshooting for these servers.

Rachit holds a position as a Jr. IT Administrator with MSPAssist and provides the real-time support for the MSP businesses in managing the windows-based servers, backup applications like Shadowprotect and Veeam, Connectwise Automate and AV administration. He holds a bachelor’s degree in computer science and is a keen performer and provides support for the various operations like Connectwise Automate administration, patch management, powershell scripting, server and desktop administration. He holds Bachelor of Technology in Computer Science.

Priyanka carries an experience of 2+ years as a Jr. IT Admin with MSPAssist. She has experience working with the MSP Businesses in providing remote support to the clients with various operations in Connectwise & Kaseya administration, server and desktop administration along with handling backups and patching process. She also possesses good understanding of Active Directory & domain architecture. She has done bachelor’s degree in electronics and communication engineering plus masters in computer networks. She also is Microsoft certified professional.

Jr. IT Administrator

Shubhankar is associated with MSPAssist as a Jr. IT Administrator possessing good communication skills with continuous interaction with the client for any issue resolutions and offering the suggestions on time. He is involved in supporting all levels of IT infrastructure from basic desktop support to troubleshooting complex companywide issues. Experienced to work on Active Directory, DNS, and DHCP, Office365, troubleshooting the problems related to Window server 2008, 2010 and 2016. He holds a bachelor’s degree into Computer Applications with excellent analytical skills, ability to multitask and meet required milestones ensuring high quality and on-time delivery of services.

Jr. IT Administrator

Sahil is working with MSPAssist as a Jr. IT Administrator with excellent remote support skills on currently handling the NOC, Veaam based backups, server and desktop administration, patch management, supporting the Active Directory based networks for the MSP businesses overseas. He holds a bachelor’s degree in computer science.

Sourav comes out to be a hardworking individual carrying an extensive experience as a Sr. PHP Developer with MSPAssist. He is a technically sound person in managing the WordPress and knows setting up the e-commerce-based websites using WooCommerce. He also carries good knowledge working on various online marketplaces and could setup the payment gateway solution for the websites.

Business Development Executive

Shreya works as a Business Development Executive for the MSP Assist at the international level and locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities. She also develops negotiating strategies and positions by studying integration of new ventures with company strategies & operations. She holds a Master’s degree in Information Technology with good knowledge on connecting with the prospects through various bidding portals, Setup portfolio on websites and get projects through these websites through client interaction.

Anoop stands out to be an accounting professional carrying 6+ years of industry experience and has wide knowledge on accounting software’s like Tally, QuickBooks and handling audits, balance sheets, Bank reconciliation and Statutory Compliances such as TDS, GST Return, Service Tax, Tax Audit, Excise return (ER-1) etc.