IT Help Desk for MSP
Phone Based Support
MSPAssist provides the phone based support for the MSP that would include attending the incoming calls on the helpdesk queue or making any outgoing phone call that requires dealing with any IT helpdesk based request generated from the customer or user under the IT managed services scope with the MSP. The technical support agents from MSPAssist have relevant experience in handling the voice based support processes and know the technical areas that would help them understanding the cause of the problems user would face and applying the necessary remediation steps to resolve the issue arisen.
Chat Based Support
MSPAssist businesses use the chat based support model to provide the customer instant response on the problems they face for their IT related areas. The chat support minimizes the chaos of customer having to deal with waiting on the phone queue and writing the email to MSPAssist and waiting for the reply or phone call from them. The chat support agent from MSPAssist would login to the chat software and remain online for attending any user with complaint. The agent from MSPAssist will handle the customer technical request on behalf of the MSPAssist and make every possible effort to resolve the issue and handle the request through to the completion stage.