Infrastructure Management Services
MSPAssist provides a full range of IMS (Infrastructure Management Services) for the MSP businesses. The services are tailored as per the requirements of the client and the engineers assigned work as per the guidelines set by the clients. The majority of the tasks that can be performed on the infrastructure remotely would fall under these services. Some of the areas that are related to the IMS services that MSPAssist provides include the following:
Server Management and Administration
MSPAssist can offer the services related to the server management and administration. MSP businesses rely very much on making sure that their customer’s servers either on-premises data center or cloud don’t stop operating and don’t cause any business downtime. The infrastructure support services from MSPAssist make sure that the necessary fixes are applied to the servers while troubleshooting anything and therefore making sure that the business don’t face any problems due to improper and inexperienced handling of their servers. MSPAssist provides the white label services for the MSP businesses in supporting and administrating the servers of our client’s infrastructure and therefore augmenting the available support staff. MSPAssist can help in the following variety of the servers:
The email system is considered as a most essential and imperative aspect to run the business and cannot afford to have a downtime. The MSP businesses need to make sure their managed client’s servers are always up and running. MSPAssist performs the management and administration of the Exchange servers with utmost importance and precautions. MSPAssist makes sure the business doesn’t face any outage and every morning check-in to the office for the MSP businesses is a joyful experience. MSPAssist also provides a regular MSP Helpdesk and tickets management so anything that appears to be an issue or task and needs any additional help can also be sent over to us for taking over and completing it.
Active Directory Servers
The Active Directory servers believe to be a core of any AD based infrastructure and requires a skillful and resilient management. MSPAssist has skilled resources for managing these types of servers and therefore we can provide the complete management and maintenance for these servers.
Remote Desktop Services
The remote desktop service is a role based service formerly known as Terminal service and is required to allow multiple active directory or workgroup based users to login simultaneously and do the work without interfering with each other. These servers require additional set of skills and are considered very helpful when the deployment is thin client based and needs a remote server for users to do their normal tasks. MSPAssist offers Excellent RMM Support for these servers and can help in setting those up from scratch.
IMS Cloud Computing
The cloud computing is a latest addition to the IT infrastructure management and it focuses on deployment of the IT infrastructure on the internet cloud for better uptime and proper management. There are number of cloud services providers that are available these days who offer the SaaS (Software as a Service), PaaS (Platform as a Service) and IaaS (Infrastructure as a Service) based services. MSPAssist can offer the complete range of IT infrastructure management services for any cloud deployment as mentioned above. Some of the common examples of which cloud services that MSPAssist has a hands on experience working with are listed below:
The cloud is another great thing available these days and Office365 has proved out to be very successful and popular for the email management and online collaboration. MSPAssist can offer a complete backend support related to any project, task or management for the Office365 deployment for the clients.
The Azure is a Platform as a Service which is commonly used for the collaboration between various developers and IT management staff. This platform provides number of services like website CMS tools e.g. Wordpress, Joomla etc… , provisioning the virtual machines (servers and workstations) online, setting up the online storage etc… MSPAssist has ample experience in managing the Microsoft Azure and making it work in conjunction with the on premises IT infrastructure.
The Amazon AWS is another service that allows the IaaS (Infrastructure as a Service) and it offers wide range of cloud products. MSPAssist can provide a complete service for managing the IT infrastructure on cloud.
IMS Technology Virtualization
The virtualization is another great feature that has stormed into the IT world and is evolving in a great pace. There are variety of virtualization products which are available these days in market but some of the best and most popular ones like VMWare and Hyper-V need a great skillset and knowledge on how to manage and provide the support. MSPAssist provides the overall support for the virtualization technologies with the enhanced support model.
MSPAssist has been supporting the virtualized networks for many of our clients and Hyper-V servers have been most commonly deployed among those networks. Our experience with handling the Hyper-V servers has been phenomenal. We could work on setting the servers and then utilizing them for deployment of the virtual servers. Our team work closely with the clients to setup a robust and scalable infrastructure. There are various hardware combinations that are generally used, and we have complete familarization with those. MSPAssist will help in managing the VM servers and taking their backups using various backup applications. MSPAssist help in doing the migration of the VM servers from one host to another from time to time as well as setting up the monitoring for these servers for better proactive coverage.
MSPAssist has an excellent knowledge in managing the VMWare ESXi servers for helping clients run their IT infrastructure smooth and worry-free. Our support for the VMWare hosts include setting up the monitoring for the hosts and the VM deployed, managing their backups and doing the migration for the servers.
IT Infrastructure Firewall
The security is another absolutely important aspect of the IT infrastructure and it is almost imperative to have a gateway level security be planned and setup to avoid majority of the risks and have those filtered from the network traffic at the gateway level. Our resources are well trained in managing and administering the firewall devices available these days. The following are the various firewalls that our team has hands on experience working with.
Whether it is the starting series of Sonicwall or the high-end version of it, we have worked on almost every Sonicwall firewall and have full understanding of the operations of it. We have experience setting up and managing the firewalls via Sonicwall GMS as well. Some of the tasks that we have done in the firewall management include setting up the inward rules and opening the ports for access from outside, configuring the content filtering, spam filtering and updating the firmware of the firewall.
Our experience in working with Fortinet has been excellent so far. We have done considerable number of setup and management of the Fortinet firewall for various clients. Whether the issue is about the non-working rule or something to do with the firewall configuration, we have managed to get those issues resolved either inhouse or with the help of their support team.
MSPAssist has managed and worked on various Cisco Meraki devices for our clients. We completely understand the functioning of the firewall and the management of it from the portal. Some of the complex setup that we have performed in setting up the network includes VPN setup for multiple sites with the Amazon cloud based infrastructure.
MSPAssist has worked on and has managed the Pfsense for many of our clients. There has been various cases that we have worked on Pfsense including setting up the rules, VPN (both site-to-site and OpenVPN from desktop). Some of the advanced level configuration includes load balancing and updating the firmware of it.
Backup and Disaster Recovery
The backup and disaster recovery is a most critical component for overall IT infrastructure and without the backups available the business is always at risk. The MSP businesses have this one always to their top priority when managing their managed services clients. MSPAssist can offer the comprehensive backup and disaster recovery management and support. Our engineers are extremely confident and trained on some of the best-selling backup applications like Shadowprotect, Veeam, AppAssure and Acronis.
This is another area that can never be ignored or overlooked when it comes to managing the IT infrastructure for the businesses. MSP businesses have this always put under a supervision and managed customers need to be always up-to-date with their AV programs. MSPAssist knows the best practices in dealing with the management for the AV products.